Privacy Policy

1 Introduction

bet333 ("we", "us", "our") operates the online betting and casino platform accessible at bet333.lat (the "Platform"). This Privacy Policy applies to all users of the Platform, including registered account holders and casual visitors browsing from anywhere in Pakistan or internationally.

We process personal data only to the extent necessary to provide the bet333 services — including sports betting, casino gaming, account management, payment processing, VIP loyalty rewards and customer support. We do not sell your personal data to third parties for their own marketing purposes.

This Policy should be read alongside bet333's Terms & Conditions and Responsible Gaming Policy, which together govern your use of the Platform.

2 Data Controller

bet333 is the data controller responsible for the personal data you provide when registering for and using the Platform. As data controller, bet333 determines the purposes and means by which your personal information is processed. All data processing activities undertaken by bet333 are carried out in accordance with the principles set out in this Privacy Policy and applicable international data protection standards.

Where bet333 engages third-party service providers to process data on its behalf — for example, payment processors or identity verification services — those providers act as data processors and are contractually obligated to process data only on bet333's documented instructions and to maintain appropriate technical and organisational security measures.

3 Data We Collect

bet333 collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, and copies of government-issued identification documents (such as CNIC or passport) provided during account verification.
• Contact Data: Email address, mobile phone number, and city of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad).
• Account Data: Username, hashed password, account preferences, language settings, responsible gaming limits, and self-exclusion status.
• Financial Data: Payment method details (JazzCash wallet ID, Easypaisa account reference, bank account details for HBL, UBL, Meezan Bank or Bank Alfalah), transaction history, deposit amounts, withdrawal records, and bonus utilisation records. Note: bet333 does not store full card numbers; payment card data is handled exclusively by our PCI-DSS compliant payment processors.
• Betting & Gaming Data: Full record of bets placed, PSL matches wagered on, casino games played, stake amounts, winnings and losses, game session durations, and RNG game results.
• Technical Data: IP address, device type, browser type and version, operating system, screen resolution, and session timestamps.
• Usage Data: Pages visited, features accessed, in-game actions, search queries within the Platform, and navigation patterns.
• Communications Data: Records of any correspondence between you and bet333, including live chat transcripts, support emails, and feedback submissions.

4 How We Collect Data

We collect personal data through the following means:

• Direct Submission: Data you enter when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or setting responsible gaming preferences.
• Automated Technologies: Cookies, web beacons, pixel tags, and server logs that collect technical and usage data as you interact with the Platform.
• Third-Party Providers: Identity verification agencies, fraud detection services, and payment processors who provide data to us as part of mandatory compliance checks.
• Publicly Available Sources: In limited circumstances, we may supplement your data with information from publicly available sources (for example, sanctions screening databases) to comply with anti-money-laundering obligations.

5 Purposes of Processing

bet333 processes your personal data for the following purposes:

• Establishing and managing your bet333 account, including identity verification and age confirmation (18+).
• Providing, operating and improving the betting and casino services on the Platform.
• Processing PKR deposits and withdrawals via JazzCash, Easypaisa, HBL and other supported payment channels.
• Administering VIP loyalty tiers, bonuses and promotional offers.
• Detecting and preventing fraud, money laundering, match-fixing, and other prohibited activities.
• Complying with applicable legal and regulatory requirements, including anti-money-laundering (AML) and know-your-customer (KYC) obligations.
• Responding to customer support queries submitted via live chat or email.
• Enforcing responsible gaming tools, including deposit limits, loss caps and self-exclusion requests.
• Conducting analytical and statistical research to improve Platform performance and user experience.
• Sending transactional communications (account confirmations, withdrawal notifications, security alerts).
• Sending promotional communications where you have opted in to receive them.

6 Legal Basis for Processing

bet333 relies on the following legal bases to process your personal data:

• Contractual Necessity: Processing required to deliver the services you have contracted for when registering your bet333 account.
• Legal Obligation: Processing required to comply with AML, KYC, fraud prevention and other applicable regulatory requirements.
• Legitimate Interests: Processing for fraud detection, security monitoring, and Platform analytics, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for optional marketing communications, where you have provided freely given, specific and informed consent. You may withdraw consent at any time by contacting support or updating your account preferences.

7 Data Sharing

bet333 does not sell or rent your personal data to third parties. We share your data only in the following circumstances and with the following categories of recipients:

• Payment Processors: Sharing financial data with JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah and other payment service providers to facilitate transactions.
• Identity Verification Providers: Sharing identity data with regulated KYC and AML service providers to fulfil mandatory compliance obligations.
• Game Providers: Sharing limited technical session data with licensed third-party casino game providers to facilitate gameplay and audit fair outcomes.
• Regulatory & Law Enforcement Authorities: Disclosing data to competent authorities where required or permitted by applicable law, including in response to valid legal process.
• Technology Service Providers: Sharing data with hosting, cloud infrastructure, analytics and fraud detection vendors engaged by bet333, all of whom are bound by data processing agreements.
• Corporate Transactions: In the event of a merger, acquisition or sale of assets, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

8 International Data Transfers

Some of bet333's service providers and infrastructure are located outside Pakistan. Where personal data is transferred internationally, bet333 ensures that appropriate safeguards are in place — such as contractual data transfer agreements based on internationally recognised standard contractual clauses — to maintain a level of protection equivalent to that described in this Privacy Policy. By using the Platform, you acknowledge and consent to such international transfers.

9 Data Retention

bet333 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following principles:

• Account data is retained for the duration of your active account and for a minimum of five (5) years following account closure, to comply with AML and KYC record-keeping obligations.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Betting and gaming records are retained for a minimum of three (3) years for audit and dispute resolution purposes.
• Support communications are retained for two (2) years.
• Where a legal hold is in place — for example, in connection with ongoing litigation or a regulatory investigation — data will be retained for the duration of that hold, regardless of the above periods.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

10 Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by bet333:

• Right of Access: To request a copy of the personal data bet333 holds about you.
• Right to Rectification: To request correction of inaccurate or incomplete personal data.
• Right to Erasure: To request deletion of your personal data in certain circumstances, subject to our legal retention obligations.
• Right to Restriction: To request that we limit processing of your data in certain circumstances while a dispute is resolved.
• Right to Portability: To receive a structured, machine-readable copy of the personal data you have provided to bet333.
• Right to Object: To object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact bet333 support via live chat or email at support at bet333.lat. We will respond within 30 days. In some cases, we may need to verify your identity before actioning a request.

11 Cookies & Tracking Technologies

The bet333 Platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain your login session, and collect analytics data. The categories of cookies we use include:

• Strictly Necessary Cookies: Required for the Platform to function correctly. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings and responsible gaming limits.
• Analytics Cookies: Collect anonymised data about how the Platform is used, to help us improve performance and user experience.
• Marketing Cookies: Used to deliver relevant promotions and measure campaign effectiveness. These are only placed with your consent.

You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.

12 Children's Privacy

The bet333 Platform is strictly intended for adults aged 18 years and over. We do not knowingly collect personal data from anyone under the age of 18. If bet333 becomes aware that a person under 18 has provided personal data or registered an account, that account will be immediately closed, the data deleted, and any funds returned via the original payment channel where legally permissible. If you believe a minor has accessed the Platform, please notify us immediately at support at bet333.lat.

13 Security Measures

bet333 implements appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Industry-standard password hashing — plain-text passwords are never stored.
• Two-factor authentication (2FA) available to all account holders.
• Access controls restricting internal access to personal data to authorised personnel only, on a need-to-know basis.
• Regular security audits and penetration testing conducted by independent third parties.
• Incident response procedures in place for prompt notification and remediation in the event of a data breach.

Despite these measures, no internet-based system can guarantee absolute security. If you suspect that your bet333 account has been compromised, contact support immediately.

14 Third-Party Links

The bet333 Platform may contain references to or integrations with third-party services (for example, game providers). This Privacy Policy applies solely to data processed by bet333 directly. Third-party services operate under their own privacy policies, and bet333 is not responsible for the data practices of those third parties. We recommend reviewing the privacy policies of any third-party services you interact with.

15 Amendments to This Policy

bet333 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered account holders via email or a prominent notice on the Platform prior to the change taking effect. The date of the most recent revision is displayed at the top of this page. Continued use of the Platform following an update constitutes acceptance of the revised Policy. We encourage you to review this page periodically.

16 Contact Us

For any privacy-related queries, requests to exercise your data rights, or concerns about how bet333 handles your personal data, please contact us:

• Live Chat: Available 24/7 via the Platform.
• Email: support at bet333.lat

We aim to respond to all privacy-related correspondence within 30 days of receipt.